Frequently Asked Questions
Everything you need to know about your hair's new favorite ritual.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 working days. International shipping times vary by location.
Can I return a product if I've opened it?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are Hair Syrup products safe for color-treated hair?
Yes, our formulas are sulfate-free and designed to be gentle on all hair types, including chemically treated and colored hair.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
Are your products cruelty-free and vegan?
Absolutely. We are committed to ethical beauty; all of our syrups are 100% vegan and we never test on animals.
How often should I use the pre-wash treatments?
For best results, we recommend applying your chosen syrup 1-2 times per week, leaving it on for at least 30 minutes before your regular wash routine.